Contact Malaysian Host for Sales, Technical and Billing Help
Whether you are choosing your first VPS for an online shop or need help with an existing server, the quickest way to reach us is a support ticket. Services are provisioned and supported through the ServerSlot platform, so tickets, invoices and service management all live in one client area.
Support ticket
The fastest way to reach an engineer for sales, technical or billing questions.
What to Include in Your Message for a Faster Reply
A little detail up front saves a lot of back-and-forth, especially when you are busy running a shop. Please include:
- Your service or domain name, or the plan you are considering if you have not ordered yet.
- What you are trying to do, for example host a WooCommerce store, share a Windows desktop with staff or move an existing website.
- What went wrong, with the exact error message or a screenshot, and when it started.
- What you have already tried, so we do not suggest the same steps again.
- For billing questions, the invoice number and the payment method you used.
Never send passwords by email. If access is needed, the ticket system is the right place to arrange it.
Where Our Malaysian Servers Are Located
Our VPS hosting is in Malaysia. Dedicated servers are located in Kuala Lumpur and Cyberjaya in a Tier III facility with Time and VQ upstreams. RDP desktops are hosted in Kuala Lumpur, also in a Tier III facility, each with a dedicated Malaysian IPv4. See the VPS, dedicated server and RDP pages for full details.